At StockDokan, we want you to have a clear and reliable shopping experience. This Return & Refund Policy explains when a return, replacement, cancellation, or refund may be available for physical products purchased from StockDokan.
Please read this policy before placing an order.
1. Our Return & Refund Policy
Because StockDokan sells physical products that may be processed and shipped through third-party suppliers and fulfillment partners, return and refund eligibility depends on the circumstances of each order.
We may provide a refund, replacement, or other appropriate resolution when:
- you receive a damaged product;
- you receive a defective product;
- you receive the wrong product;
- an item is materially different from what you ordered;
- an item is missing from your shipment and is not being delivered separately;
- your order is confirmed lost in transit; or
- another verified fulfillment problem prevents you from receiving the product you purchased.
Eligibility is subject to the requirements described below.
2. Return & Refund Request Period
If there is a problem with your order, please contact StockDokan as soon as possible after delivery.
Unless otherwise stated on the relevant product page, claims involving damaged, defective, incorrect, or missing products should generally be submitted within 14 days of delivery.
Requests submitted after this period may not be eligible for a refund or replacement unless required by applicable law.
3. Damaged or Defective Products
If your product arrives damaged or defective, please contact us and provide:
- your StockDokan order number;
- a description of the problem;
- clear photos of the product;
- photos of the packaging where relevant; and
- a short video showing the problem where reasonably necessary to verify a functional defect.
After reviewing the information, we may offer an appropriate solution such as:
- a replacement;
- a full refund;
- a partial refund; or
- another reasonable resolution agreed with you.
4. Wrong Product Received
If you receive a product that is materially different from the product you ordered, please contact us within the applicable claim period.
Please provide your order number and clear photographs showing the product received.
After verification, we may arrange a replacement, refund, or another appropriate resolution.
5. Missing Items
Some orders containing multiple products may be shipped in separate packages.
Before submitting a missing-item claim, please check whether:
- the order has multiple tracking numbers;
- another package is still in transit; or
- the remaining item is being fulfilled separately.
If all expected shipments have been delivered and an item is genuinely missing, please contact us so we can investigate.
6. Lost Packages
If tracking information indicates that an order may have been lost in transit, please contact us.
We may need to investigate the shipment with the relevant fulfillment or shipping provider before approving a refund or replacement.
A package is not automatically considered lost simply because tracking has temporarily stopped updating or delivery is taking longer than originally estimated.
7. Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please first:
- check the delivery location and surrounding area;
- ask household members or others who may have accepted the package;
- check with your building reception, mailroom, or security desk where applicable; and
- contact the local delivery carrier where appropriate.
Please then contact StockDokan if the package still cannot be located.
We will review the available tracking and delivery information. A refund is not automatically guaranteed solely because a customer reports that a package marked as delivered cannot be found.
8. Returns for Change of Mind
Unless otherwise stated on the product page or required by applicable consumer law, we generally do not guarantee free returns or refunds solely because:
- you changed your mind;
- you no longer want the product;
- you ordered the wrong size, color, model, or quantity;
- you provided incorrect order information; or
- the product does not meet a personal preference that was not represented as a product specification.
Where a discretionary return is accepted, the customer may be responsible for applicable return shipping costs.
9. Products That May Not Be Returnable
Certain products may not be eligible for return for health, hygiene, safety, customization, or practical reasons.
These may include, where applicable:
- personalized or customized products;
- personal-care or hygiene products that have been opened or used;
- products damaged through misuse or improper handling after delivery;
- items missing essential components or accessories after being used by the customer; and
- products specifically identified as final sale or non-returnable before purchase, where permitted by law.
This does not remove any rights you may have under applicable consumer-protection law for defective or incorrectly supplied products.
10. Order Cancellation
If you wish to cancel an order, please contact us as quickly as possible.
We will attempt to cancel the order if it has not yet entered fulfillment or shipping.
However, because orders may be automatically transmitted for processing shortly after purchase, we cannot guarantee cancellation once fulfillment has started.
If an order has already been shipped, it generally cannot be cancelled as an unshipped order.
11. Incorrect Shipping Address
Customers are responsible for providing complete and accurate shipping information during checkout.
If you notice an incorrect address, contact us immediately.
We will try to update the address if fulfillment has not yet progressed too far, but we cannot guarantee that an address can be changed after processing or shipping has started.
StockDokan may not be responsible for non-delivery caused solely by incorrect or incomplete shipping information provided by the customer.
12. Do Not Return Products Without Authorization
Please do not return a product before contacting StockDokan.
Our products may be fulfilled from different warehouses, suppliers, or fulfillment locations. The address shown on your package may therefore not be the correct return address.
Returning an item to the sender address, supplier address, warehouse address, or any other address without authorization may result in the package being lost or the return being rejected.
If a physical return is required, StockDokan will provide the appropriate return instructions.
13. Return Shipping Costs
Responsibility for return shipping costs depends on the reason for the return.
If a verified error is attributable to the product or fulfillment process, we will determine the appropriate resolution based on the circumstances.
For discretionary or change-of-mind returns that we agree to accept, the customer may be responsible for return shipping costs.
Any applicable return requirements will be communicated before you send the product.
14. Refund Method
Approved refunds are generally issued through the payment method or payment-processing channel associated with the original transaction whenever reasonably possible.
Customers should not send payment information, card numbers, or sensitive financial credentials to StockDokan by email or support message.
15. Payments Processed Through Codersly
StockDokan may use checkout and payment infrastructure operated through app.codersly.com for certain transactions.
As a result, during checkout or payment processing, you may be redirected to or interact with a Codersly-branded or Codersly-hosted payment page.
This does not change the fact that your purchase of physical goods is an order placed with StockDokan.
If an eligible refund is approved for a StockDokan order, StockDokan will initiate or arrange the refund through the relevant payment-processing channel.
For product, shipping, return, or refund issues concerning a StockDokan purchase, please contact StockDokan rather than a product supplier or fulfillment warehouse.
16. Payment Processing
Payments may be facilitated through third-party payment-processing services.
When a refund is approved, the refund may need to pass through the same or an associated payment-processing system used for the original transaction.
StockDokan does not control the internal processing times of payment processors, card networks, banks, or other financial institutions.
17. Refund Processing Time
Once StockDokan approves and initiates a refund, it may take additional time for the refund to appear in your account.
The exact processing time depends on your payment method, payment processor, card issuer, bank, and country.
An approved refund should not be considered delayed solely because a bank or payment provider requires additional processing time after the refund has been issued.
18. Third-Party Suppliers and Fulfillment Partners
StockDokan may use third-party suppliers, warehouses, fulfillment providers, and shipping companies to source, prepare, or deliver products.
These providers operate as part of our order-fulfillment process.
Customers should submit refund, replacement, return, and order-related requests directly to StockDokan.
You generally do not need to contact or make a refund request directly to the supplier or fulfillment provider that prepared or shipped your order.
19. Refund Abuse and Fraud
StockDokan reserves the right to investigate refund, replacement, and missing-package claims where reasonably necessary.
We may refuse a claim where there is reasonable evidence of:
- fraudulent activity;
- false or misleading information;
- altered or fabricated evidence;
- intentional damage to a product;
- repeated abuse of our refund process; or
- other misuse of our policies.
Nothing in this section limits consumer rights that cannot legally be excluded.
20. Chargebacks and Payment Disputes
If you experience a genuine problem with your StockDokan order, we encourage you to contact us first so we have an opportunity to investigate and resolve the issue.
Submitting a payment dispute does not automatically determine whether an order qualifies for a refund under this policy.
We reserve the right to provide relevant order, payment, tracking, delivery, communication, and refund records to the applicable payment processor or financial institution when responding to a payment dispute.
21. Consumer Rights
This Return & Refund Policy is intended to explain StockDokan’s standard procedures and does not override any mandatory consumer rights that apply to you under applicable law.
Where applicable law provides rights that cannot legally be limited by this policy, those rights will continue to apply.
22. How to Request a Return, Replacement, or Refund
To request assistance, please contact StockDokan through our Contact page.
Please include:
- your order number;
- the email address used to place the order;
- the product concerned;
- a clear description of the issue; and
- photos or video evidence where relevant.
Providing complete information helps us investigate and resolve your request more efficiently.
23. Changes to This Policy
StockDokan may update this Return & Refund Policy from time to time to reflect changes in our products, fulfillment arrangements, payment systems, business practices, or applicable requirements.
The latest version published on this page will apply as permitted by applicable law.
24. Contact Us
If you have questions about a return, replacement, cancellation, or refund, please contact us through the StockDokan Contact page.
We will review legitimate requests and work toward an appropriate resolution in accordance with this policy and applicable consumer-protection requirements.