If you’re new to StockDokan, it’s normal to have questions before you buy:
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How does payment work?
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Where do I find my downloads?
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What am I allowed to do with the files?
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Can I get an invoice for my company?
This Buyer FAQ collects the most common questions in one place, so you can buy and use assets from StockDokan confidently and safely.
1. Do I need an account to buy from StockDokan?
Q: Can I download assets without creating an account?
A: In most cases, you’ll need a StockDokan account to:
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Purchase assets
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Access your downloads again later
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View your order history and invoices
Creating an account also helps you keep track of which assets you’ve licensed, which is important for long-term projects and client work.
2. What types of assets can I buy?
Q: What does StockDokan actually sell?
A: StockDokan is a multi-asset marketplace. You can buy:
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Photos – stock images for web, social media, print and ads
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Vectors & Illustrations – logos, icons, flat illustrations, UI elements
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Templates – for social media posts, presentations, flyers, brochures, UI, etc.
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Videos – b-roll clips, motion backgrounds, intros
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Themes & Plugins – for websites and platforms
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Audio – background music and sound effects
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Apps & Tools – digital utilities that support creative work
Each product page will clearly state the type, format and resolution of the asset.
3. How do I search for assets?
Q: What’s the best way to find what I need?
A: You can:
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Use the search bar with natural phrases like:
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“business team meeting”
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“minimal office background”
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“instagram story template”
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Browse by category from the main navigation (Photos, Vectors & Illustrations, Videos, Themes, Plugins, Apps, Audios, Free Download).
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Use any available filters to narrow down by orientation, file type or other attributes.
The more specific your keywords, the better your results will match your project.
4. Which payment methods are accepted?
Q: How can I pay for assets?
A: Payment options depend on how StockDokan integrates with payment providers, but typically include:
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Major credit/debit cards
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Possibly other online payment methods supported by the platform
During checkout, you’ll see all currently available payment methods. Choose the one that works best for you or your company.
5. Will I receive an invoice or receipt?
Q: Can I get an invoice for my purchases (for my accountant or company records)?
A: Yes. After a successful purchase, you should receive:
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A confirmation email
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A receipt or invoice generated by StockDokan or its payment processor
You’ll usually be able to:
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Download your invoice from your account / orders section
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Print or forward it for accounting purposes
Make sure your account profile details (name, business name, address, VAT/tax info if needed) are correctly filled in before purchasing.
6. Where can I find my downloads after purchase?
Q: I’ve paid. How do I download my files?
A: After payment, you can usually:
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Download directly from the order confirmation page
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Access the file again anytime from your Account → Orders / Downloads section
For large files or bundles, you may receive:
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A single ZIP file containing the assets
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Or links to multiple files (for very big collections)
Always save a backup copy in your own storage or project folder.
7. How long will my download links be available?
Q: Do download links expire?
A: This depends on how StockDokan configures its system. Common options include:
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Links that stay available as long as your account remains active
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Links with a time limit but with the ability to re-download from your account
As a good habit, always:
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Download your assets soon after purchase
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Keep your own backup so you’re not fully dependent on download links later
8. What am I allowed to do with the files?
Q: Once I buy an asset, how can I use it?
A: Your usage is defined by the license attached to the asset (usually a royalty-free license). In general, you can:
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Use assets in websites, blogs and landing pages
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Create social media posts and ads
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Design presentations, reports and internal documents
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Make printed marketing materials (flyers, posters, brochures, etc.)
As long as you follow the license rules, you don’t pay extra per use or per view.
For more detailed examples, see the Licensing / Personal vs Commercial guide.
9. What am I not allowed to do with the files?
Q: Are there any restrictions I should know about?
A: Yes. Restrictions vary by license, but usually you cannot:
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Resell or redistribute the original file as your own asset
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Upload the same file to other marketplaces as if you created it
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Share the raw file as a free resource for others to download
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Use assets in hateful, illegal or harmful contexts
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Use some assets as a logo or trademark if the license forbids that
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Create merchandise or products for resale without the appropriate license (if required)
Always check the specific license on the product page before using an asset in a way that involves resale, mass distribution or sensitive contexts.
10. Can I use StockDokan assets for client projects?
Q: I’m a freelancer or agency. Can I use purchased assets for my clients’ work?
A: In most royalty-free setups:
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Yes, you can use assets in client projects, as long as the usage is allowed under the license (personal or commercial).
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The client can use the final design or project, but they do not get ownership of the underlying asset to resell or redistribute on their own.
If you are purchasing on behalf of a client:
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Make sure your license covers their intended use (web, print, ads, etc.).
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Keep a record of which assets you used for which client.
11. Can I get a refund if I change my mind?
Q: I bought the wrong file or don’t like it. Can I get a refund?
A: Because digital products are downloadable and non-returnable, many marketplaces have strict or limited refund policies.
Refunds may be considered when:
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There is a technical problem with the file and it cannot be used as described
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The file is corrupted or incomplete, and the issue cannot be resolved
Refunds are usually not given for:
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Changing your mind after download
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Buying the wrong file when the product page was clear
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Minor differences in taste or expectation
Always read StockDokan’s official refund policy for exact rules, and contact support if you have a genuine problem with a file.
12. Can I share files with my team or colleagues?
Q: Our company has several people working on the same project. Can we share assets internally?
A: Internal team use is commonly allowed when:
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The asset is used within one organization
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Team members collaborate on the same project(s)
However:
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You should not share files with external people who are not directly involved in your project.
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You must not create a general download library for anyone on the internet to access.
If you need usage across multiple clients or organisations, check the license to see if additional seats or licenses are required.
13. Can I use assets in YouTube videos, social media and ads?
Q: Are StockDokan assets safe to use on YouTube, Facebook, Instagram and TikTok?
A: Typically, yes — this is a very common type of commercial use. You can:
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Use assets in video intros, outros and overlays
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Use photos or templates in thumbnails and posts
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Run paid ads that include licensed assets
Make sure:
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You have the correct license (commercial use, if it’s for business or monetized content).
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You respect any restrictions mentioned in the license (e.g., certain sensitive uses).
14. What if I lose my files or change computers?
Q: I switched devices or my hard drive crashed. Can I get my files again?
A: As long as StockDokan keeps a record of your orders:
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Log into your account
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Go to your Orders / Downloads section
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Re-download the assets associated with your purchases
This is why having an account and keeping it secure is important. It’s still a good practice to keep your own backups as well.
15. How do I contact support if something goes wrong?
Q: What should I do if I have a billing, download or license problem?
A: If you face any issues:
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Check the Buyer FAQ and Licensing pages first.
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If the answer isn’t there, contact StockDokan support using the official contact form or email listed on the website.
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Include:
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Your account email
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Order ID or product link
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A clear description of the problem (and screenshots if useful)
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This helps the support team resolve your issue faster.
Buying from StockDokan should feel simple and safe: you find the right asset, pay securely, download your files and use them within clear license rules. As long as you keep an eye on the license type and store your downloads and invoices properly, you’ll have a smooth experience for both personal and commercial projects.