Refund Policy

1) Scope

This policy covers purchases made on StockDokan for downloadable digital items (e.g., photos, vectors, videos, themes, plugins, apps/source code, 3D/mockups, audio). Physical goods and services (if any) are outside this policy.

2) General rule (digital goods)

• Because files are downloadable and cannot be “returned,” all sales are final once a download has occurred.
• If you have not downloaded the item yet, you may request a cancellation within a reasonable time window (typically 7 days) from purchase.
• Subscriptions or support extensions (if offered) follow their own terms shown at checkout.

3) When a refund may be approved

Note: Minor incompatibility or preference changes (e.g., “I changed my mind”) typically do not qualify once downloaded. We may still offer a courtesy credit at our discretion.

4) How to request a refund

1. Contact Support or email support@stockdokan.com.
2. Include your order ID, item link, and a brief description of the issue (with screenshots/logs if technical).
3. We usually respond within 2–5 business days. Complex cases (e.g., fraud, IP issues) may require more time.

If a refund is approved, we will process it to the original payment method. Processing time by banks/providers is outside our control (commonly 5–10 business days).

5) Chargebacks & reversals

• If you file a chargeback, access to the item may be revoked immediately.
• If the chargeback is resolved in our favor (or you withdraw it), we can restore access after confirming settlement.
• Abusive, repeated chargebacks may result in account limitations or closure.

6) Seller-related purchases

For marketplace items sold by third-party sellers, StockDokan coordinates the resolution. We may request the seller to provide a fixed file or further assistance. If unresolved, we can issue a refund or credit according to this policy.

7) Exchanges & replacements

We may offer a replacement file (e.g., corrected archive, alternative format) instead of a refund if it fully resolves the issue. If it does not, a refund may be issued according to §3.

8) Regional notes (worldwide)

• EEA/UK: For digital content supplied immediately, the statutory “cooling-off” right may not apply once you consent to instant delivery and acknowledge loss of withdrawal right.
• US (CCPA/CPRA): Consumer privacy rights do not generally mandate refunds but we honor valid billing disputes and fraud claims.
• Brazil (LGPD), Canada (PIPEDA), Australia Privacy Act, India DPDP: We comply with applicable consumer and privacy requirements. Where law grants mandatory rights, those are not limited by this policy.

9) Non-refundable cases (examples)

• Downloaded items with no technical defect or misrepresentation.
• Buyer’s remorse, wrong category/style/format chosen after download.
• Insufficient knowledge to use/install an item (we’ll try to help; this alone doesn’t qualify).
• Requests beyond the item’s stated license or features.

10) Contact

• Support portal: /support/
• Email: support@stockdokan.com
• Address: 237 N Rock Creek Ln, Anaheim, CA, US